How can I buy tickets for Real Madrid at Ticket Time?

From our Home page you will be able to find the next Real Madrid matches that we have for sale. Click on the one you are interested in and choose the category and number of tickets you want to purchase. Finally you will add it to the cart and you will be able to access the payment gateway.

What payment systems do you accept?

You can buy your tickets through our online payment system that accepts credit cards or PayPal.

Are the tickets together?

At Ticket Time we guarantee that the tickets are in pairs (i.e. 2 seats together, one next to the other). For reservations of odd groups (e.g. 3, 5, 7) the tickets will be in pairs with 1 single ticket as close as possible to the rest of the group.
For special requests you can contact our customer service department at

Are these tickets valid to enter the match?

Yes, tickets purchased at Ticket Time are 100% valid to enjoy the game.

Is there a discount if the tickets are for children?

No, the price is the same if the tickets are for children or adults.

When will I receive my tickets?

Tickets are delivered 1 day before the game at the hotel which is located within Madrid Capital. When you fill in your information during the purchase, we need you to indicate the address where you want us to send the tickets.

Can I receive the tickets at my hotel?

Yes, we deliver the tickets to the hotel where you are staying, in an envelope with your name on it.

What happens if I am in an apartment or I am not going to have accommodation in Madrid?

Don’t worry; we have an office as a physical collection point where you can receive your tickets personally. Get in touch with us if you do not have accommodation or if you will be staying in an apartment and we will give you the details about the delivery.

Where can I contact you if I have any questions?

You can contact us at our email addresses: or You can also call or WhatsApp us on this phone number: +34 633 66 88 45 (with WhatsApp).

What can I do if I have accidentally placed the order twice?

Get in touch with us by email or by phone and we will take care of the problem.

What happens if I don’t receive a confirmation email after making the purchase?

Every time a purchase is made in our system you should receive an email confirming the purchase. If the payment has been made correctly and you do not see the confirmation email, contact us by email or phone.

How do I know where the tickets I have bought are?

When you buy tickets at Ticket Time you will find the map of the stadium with the categories that we have for sale. The tickets will be in the category that you have purchased during the purchase process.

May I know the exact sector of the tickets?

At Ticket Time we sell tickets by category, the exact location of the sector will be known at the time of delivery.

Can you change the date of the match?

The League makes the exact date official 2 weeks before the game. Before buying, you must take into account that the date may vary if it is not confirmed by the League. Normally it is on Saturday or Sunday.

Can I cancel the tickets once purchased?

According to our Terms and Conditions, once the payment has been made, it cannot be canceled, changed and a refund cannot be requested.
What happens if the match is canceled by the organizers of the event?
If the organizers change the date of the match, the tickets purchased will be valid for the new date.